Old Mill Lodging Q & A
Old Mill Lodging
Q & A
1. What do you require at time of booking to reserves one of your cabins or cottages?
Half the total is required to book. Unless it’s within 30 days of your arrival.
2. When is my final payment due?
30 days prior to arrival, we will charge the card on file for the remaining balance. If you would like it charged to a different method, please call us before the 30-day mark.
3. Can I pay the balance when I arrive with cash or check?
No, the balance must be paid 30 days prior to arrival and a check must be received 40 days prior to arrival.
4. Do you allow pets?
5. Do the cabins or condos get treated for pest and insects?
6. Will I see wild life while I am staying?
7. What is supplied for you as far as the kitchen?
8. Do I need to bring towels and sheets for our stay?
9. Do you have daily maid service while I am staying?
10. When will I receive my rental agreement and directions?
11. Will I need chains or 4 wheel drive to get to my cabin if it snows?
12. What if I leave behind something?
13. Are the hot tubs cleaned each time a guest checks out?
14. What are Check-in and Check-out times?
Check-out – before 11:00 AM – NO EXCEPTIONS! Please be prompt as to allow us to have adequate time to prepare the unit for the next tenants.
15. Do I need to do anything before leaving?
b) All litter and cigarette butts are to be picked up from the yard and placed into trash bags
c) All trash is to be placed in secured containers provided on decks or porches
d) Set A/C to 78 or heat on 55, depending on season
e) Put all soiled or wet towels in bathtubs; please do not make any beds prior to departure
16. Do the cabins and condos have a washer/dryer?
17. When are fireplaces working in the units?
Fireplaces are only operational during winter months (October-May) depending on weather. Gas fireplaces will be turned on and firewood will be supplied for wood burning fireplaces.
18. Will the cabins and condos be decorated for the holidays?
19. Cabin elevation/winding mountain roads
20. Trash removal
21. Making a reservation
You may check availability and reserve online 24 hours a day at OldMillLodging.com or may call 1-855-774-4244 during business hours.
22. Direct Check-in
We Offer “Direct Check-In”. This will allow you to go directly to your cabin without having to come to the office. In order to do this you must complete the following:
a) Paid in Full
b) Sign the Guest Agreement
c) Then just give us a call and we will give you your key-less entry code. If you get to the cabin before 4:00 p.m. and our cleaners are still there please do not enter the cabin. Call our office and we will be able to help you.
23. Maintenance
Old Mill Lodging and our property owners make every effort to assure that all descriptions and representations from our staff and on our website are accurate. However we are not responsible for publishing errors or changes made by owners in the furnishings or amenities. Prices, amenities, specials, seasons, and or/minimums are subject to change with or without notice. Old Mill Lodging is not responsible for cabins that have been removed from our Rental Management Program, we will either meet your cabin reservations with a cabin of equal value, replace it with a cabin of greater value or in the event this is not possible, refund all money collected.
Contact Information
Email us at: [email protected]
Call us toll free at: 1-855-774-4244
Please feel free to contact our office at
865-774-4244 for availability!